De-escalating Potentially Violent Situations (1-day workshop)

Friday, October 26 (9:00 – 4:00)
Convergys Learning Centre, Main Floor – BU Library
Facilitated by: Mike Labrun, Crisis & Trauma Resource Institute

Workshop Fee: $50 (Unit Heads are encouraged to cover the cost on behalf of their faculty and staff)

The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.  Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

Some of the topics reviewed:

• The Physical Violence Spectrum
• Rating your Workplace Risk Levels
• Anger Cycle and Escalation
• Anger Styles Assessment Questionnaire
• Warning Signs of Potential Violence
• The Aggression Defusing Process
• Approaching, Containment, and Problem-Solving Strategies
• When and How to Disengage
• Special Considerations for Unique Situations
• Addressing Enablers of Violence

Full workshop description